Veteran's Service Officer

Illinois Department of Veterans’ Affairs Veteran Service Officer  Shynae “Shy” Murphy is available to assist veterans and their family members in applying for benefits.

Currently, Shynae “Shy” Murphy is working remotely until the end of February 2021. You can reach out to her via email her at or by phone at 217-836-6691.


Anticipated business hours, after her return:

Scheduled hours at Palatine Township:

Every Tuesday and Wednesday from  8:30 AM-4:00 PM

Also, the 1st and 3rd Friday of every month

Telephone: 847-485-2772


As a courtesy, we are sharing the following information for Veteran Service Officer Shynae Murphy’s other locations and hours:

Schaumburg Township

Mondays and Thursdays from 9:00 AM-4:00 PM

One Illinois Blvd

Hoffman Estates, IL 60169

Telephone: 847-884-0030 Ext 2019


Wheeling Township

2nd and 4th Friday of each month from from 9:00 AM-4:00 PM

1616 N Arlington Heights Rd

Arlington Heights, IL 60004

Walk-ins only.

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